POPIA Notice & Privacy Policy

Last updated: 2026

McCools Refrigeration Ltd respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA / POPIAct).

1. Who we are

McCools Refrigeration Ltd is an industrial and commercial refrigeration and HVAC specialist operating from Westmead, Pinetown, KwaZulu-Natal, South Africa. We are the responsible party for the processing of personal information collected through this website.

2. What personal information we collect

When you contact us through our website form, by telephone, or by email, we may collect your name, contact details (telephone, email), and any other information you choose to provide to us in relation to an enquiry or quotation.

3. How we use your information

We use your personal information solely to respond to your enquiries, prepare quotations, provide our services, and maintain our client records. We do not sell, rent, or trade your personal information to any third party.

4. Legal basis for processing

We process your personal information based on your consent (where you provide it) and/or on the basis of the performance of a contract with you or your organisation, and in accordance with applicable law.

5. How long we keep your information

We retain personal information only for as long as is necessary for the purposes described above, or as required by applicable law, after which it is securely deleted or anonymised.

6. Security

We take reasonable and appropriate technical and organisational measures to safeguard your personal information against loss, theft, and unauthorised access, modification, or disclosure.

7. Your rights

In terms of POPIA, you have the right to access, correct, or request the deletion of your personal information, and to object to or restrict its processing. You may also lodge a complaint with the Information Regulator of South Africa.

8. Contact

To exercise any of your rights, or for any privacy-related query, please contact us at info@mccools.co.za or via our contact page.